Hassle-Free Returns & Exchanges – Because Your Satisfaction Matters!
At PrimeSkin, we want you to shop with confidence. If something isn’t right, we’re here to make it right! Our simple and transparent return policy covers two situations:
1. Received a Damaged, Incorrect, or Missing Item?
We understand how frustrating this can be, and we’re here to help!
✅ Let Us Know Right Away – Contact us within 7 days of delivery to report any issues.
✅ Easy Verification – Simply send us a photo of your order invoice. If the item is damaged or incorrect, we may request additional images. For damaged products, we recommend making a short video while unboxing your parcel as proof.
✅ Quick Pickup & Resolution – Once your return or exchange request is approved, we will arrange a pickup from your location whenever possible. In some areas, you may be asked to drop the parcel at your nearest courier center (e.g., TCS or Leopard). Don’t worry — we’ll guide you through every step and cover the return charges either way.
✅ Return Condition – Please ensure the item is unused and in its original packaging.
✅ No Extra Cost – If your return is approved, we’ll cover both pickup and replacement delivery charges—so you don’t have to worry about anything!
2. Want to Exchange for a Different Shade, Variant, or Type?
Changed your mind? No problem!
✅ Request an Exchange – Contact us within 7 days of delivery to request a swap
✅ Simple Verification – Send a photo of your order invoice to confirm your purchase
✅ Hassle-Free Pickup – Once verified (within 48 hours), we’ll arrange a pickup from your location
✅ Return Condition – The product must be unused, sealed, and in its original packaging with all accessories intact.
✅ Small Exchange Fee – A Rs. 200 fee applies, covering both pickup and re-delivery costs.
Refunds for Cancelled or Unavailable Orders
While most orders go smoothly, here is what happens in rare cases when we need to issue a refund:
💰 Out-of-Stock Items
If you placed a prepaid order and the item is no longer available, we will issue a full refund within 24 hours after confirming your bank details.
💳 Order Cancellation by Customer
Before Dispatch: You will receive a full refund within 24 hours
After Dispatch: We’ll deduct delivery charges and refund the remaining amount
📞 Call/WhatsApp: +92-3493370746
📧 Email: contact@primeskin.pk
We value your trust and are committed to making your shopping experience seamless and worry-free!
