Returns & Exchanges Policy

Hassle-Free Returns & Exchanges – Because Your Satisfaction Matters!

At PrimeSkin.pk, we want you to shop with confidence. If something isn’t right, we’re here to make it right. Our simple and transparent return policy covers two situations and applies within 7 days of delivery anywhere in Pakistan.

1. Received a Damaged, Incorrect, or Missing Item?

We understand how frustrating this can be, and we’re here to help with a smooth, step-by-step process.

Let Us Know Right Away: Contact us within 7 days of delivery to report any issues.
Easy Verification: Send us a photo of your order invoice. If the item is damaged or incorrect, we may request additional images. For damaged products, we recommend recording a short unboxing video as proof.
Quick Pickup & Resolution: Once your return or exchange request is approved, we will arrange a pickup from your location whenever possible. In some areas, you may be asked to drop the parcel at your nearest courier center (e.g., TCS or Leopard). Don’t worry — we will guide you through every step and cover the return charges either way.
Return Condition: The item must be unused and in its original packaging.
No Extra Cost: If your return is approved, we cover both pickup and replacement delivery charges.

2. Want to Exchange for a Different Shade, Variant, or Type?

Changed your mind? No problem — our exchange process is simple and customer-friendly.

Request an Exchange: Contact us within 7 days of delivery to request a swap.
Simple Verification: Send a photo of your order invoice to confirm your purchase.
Hassle-Free Pickup: Once verified (within 48 hours), we will arrange a pickup from your location.
Return Condition: The item must be unused, sealed, and in original packaging with all accessories intact.
Small Exchange Fee: A Rs. 200 fee applies, covering both pickup and re-delivery.

Refunds for Cancelled or Unavailable Orders

While most orders go smoothly, here is what happens in rare cases when a refund is required:

💰 Out-of-Stock Items

If you placed a prepaid order and the item becomes unavailable, we will issue a full refund within 24 hours after confirming your bank details.

💳 Order Cancellation by Customer